We’re helping you understand call accounting softwares by focusing on some of its key features.
We’re breaking down some more acronyms. What do VoIP and OTT mean?
We speak with a computer when we call a business, but we think it’s time to ask, how does Voice…
IVRs are becoming more and more widespread and it’s important to make sure you’ve designed yours with the consumer in…
Call Tracking reveals a number of metrics about the incoming call and caller and we’re digging into what this information…
Is social media really as big as we think it is?
SMS has been a perfect communication tool for many industries. We prove so by examining five industries that are reaping…
Interactive Voice Response (IVR) systems aren’t going anywhere. They’re improving and becoming more valuable for companies and consumers.
API and Third-Party Integration helps your business grow by providing you with the right tools.
We can now do virtually anything we want with our phones. The smartphone revolution has changed our lives, for the…
The two most important components of the CRM are the Web Dialer and the Soft Phone, but what are these…