Your 24 Best Session Recording Software: Advanced Solutions Compared – Phonexa Canada

Dive into the power of session replay technology as a transformative tool across various industries with our comprehensive session recording guide.

Whatever you choose to call it — a session replay tool, session recording software, or customer recording instrument — it’s a truly versatile tool that will provide tremendous power to multiple niches, including UX designers, SaaS developers, B2B companies, support agents, affiliate marketers, and entrepreneurs.

If you’re a digital marketer, you will find the session recording tools useful for unlocking the secrets of your website or other online projects.

It helps not only to enhance the web analytics of a particular affiliate website but also to reach the main goal — customer engagement. Studying real user interaction outside of a controlled environment provides invaluable insights.

Session recordings, quite obviously, are of immense value for any industry, including:

• eCommerce
• B2B marketing
• Financial services
• Mobile games

The data you can capture with session recording software is not just informative; it has the power to transform your business performance. If you are a marketer or running a business, you will find it useful to combine traditional web analytics data with the unique capabilities of user behavior using session recording software.

Do you want to boost your sales strategies? Would you like to improve customer satisfaction? To find answers to these questions and to stimulate business to innovative solutions, you need to learn more about session replay tools.

via GIPHY

Quick Recap: What Is Session Replay?

A session recording is like a video capturing user actions step by step during their online visit. These recordings are stored for later review and analysis, becoming more helpful as you capture and analyze more data. Session recordings or session replays capture mouse movements, clicks, taps, and scrolling activities across various pages on both desktop and mobile devices. 

These tools are very convenient: all the events are carefully monitored and organized in a video. This is critical for data-driven decision-making and optimizations aiming to craft a perfect customer experience and improve conversion rates.

Every project has room to grow, and these records allow you to repeatedly learn and improve key aspects of your website, app, or game.

What Is Session Recording Software?

Understanding user interaction can be difficult. When working on an affiliate website, you constantly try to increase the visibility of the brand and make it as user-friendly as possible. Web analytics tools offer stats—pageviews, bounce rates—but lack the “why” behind user actions.

Session recording software is an invaluable tool for understanding user behavior. Identifying problems related to user interaction does not seem like a difficult task anymore with web session replay.

Session replay instruments have been an ongoing trend in web analytics for decades. This is where the true motivation behind user actions and their behavior is revealed. Session recording and replay covers various user experiences:

1. Desktop interactions: Real-time mouse movements, clicks, and scrolling
2. Mobile interaction: Scrolling and clicking on mobile devices
3. Keyboard input: Pressing keys in selected cases

 

Here are five key ways user session recording tool aids in understanding customer behavior:

• Understanding the client by observing their behavior
• Research on interaction with website elements
• Identifying problems or obstacles in this interaction
• Analysis of sessions of users who refused to convert
• Design and optimization decision support

Top 24 Session Recording Tools You Need To Try

As session recording software is now essential in various fields, from education and content creation to professional development, user analysis is impossible without the tool. A multitude of replay tools have been developed, each catering to different needs, from screen capturing to interactive playback features.

We had a hard time choosing the best among so many, but still, there are more special tools that stand out with features or something special. Whether you, as an affiliate marketer, seek a comprehensive session recording tool or a specialized appliance for user testing sessions, you should explore the list of the best session replay tools.

Lucky Orange

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
386,844	11	734	0.25	81.48%	10.25%	0.59%	0.47%	5.30%	1.90%

Lucky Orange understands the power of session recordings and, therefore, provides clients with deep customer insights through a range of features. Lucky Orange stands out as a valuable website session replay software that performs the following actions:

1. Providing session recordings to fully understand how users interact with your site.
2. Visual presentation of user activity on the site using click and scroll heatmap tools.
3. Interaction with users in real-time and their support becomes possible with the integration of live chat.
4. Facilitating optimization with the help of conversion funnels, which help detect where users stop the conversion process.

 

Hotjar

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
2,647,400	6	180	0.53	69.53%	25.12%	0.71%	2.40%	1.60%	0.64%

If you want to experience the full spectrum of user interaction, Hotjar is the second most popular option. The company’s solutions serve as a suite of digital insights and behavioral analytics, such as heatmaps and user feedback options.

Here are two main characteristics of the Hotjar session replay technology:

• Detailed statistics: You get accurate screenshots of the behavior of Internet users with keystroke records, excluding personal data.
• Customizable replays: You can use advanced session segmentation options and customize playback speed.

These records are filtered by the following categories:

• Path — tracking interaction with pages, namely page visits, landings, and exits.
• Session — identifying new or returning users.
• User behavior — determining the motivation of clicks, signals of frustration, and possible errors.
• User attributes — classification by user’s device type, browser, or operating system.

FullStory

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
313,714	5	184	0.51	60.68%	32.94%	0.03%	1.97%	3.28%	1.10%

FullStory stands as an innovative website conversion platform, particularly for the ability to capture and catalog each user’s interaction on the website. This is done using a comprehensive data set from session recordings.

Here’s a list of FullStory user session replay software features:

• Equipped with segmentation
• Adaptable playback speeds
• Sophisticated search functionalities
• Indicators for user frustration

Smartlook

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
247,752	10	319	0.4	68.76%	26.47%	0.05%	2.82%	1.24%	0.66%

A Smartlook user interaction research professional can be your assistant in analyzing the behavior of users or customers of a mobile application or website. The branded session recording software is ideal for various purposes, for instance:

• Digital marketers can verify landing page changes and track user churn.
• UX designers can identify page elements that get in the way of users to ensure a seamless experience.
• Product managers will be able to learn how to make the product resonate more with the audience.

Here are a few more key features of this app session replay software:

1. With the help of Smartlook, you can record every user interaction, that is, 100% of traffic.
2. You’ll get a complete view of user interactions from start to finish, including clicks, taps, recent activity, and location.
3. In addition, you can identify problem areas in the application or website and get rid of bugs.

 

Mouseflow

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
277,988	8	346	0.38	70.09%	20.99%	0.24%	1.94%	5.35%	1.40%

Mouseflow is a platform that emphasizes detail and deep analysis of user behavior through session recordings. Its robust heatmap session recording software lets the developer or marketer perform such operations:

1. Heatmap variety — user segmentation using 6 heatmaps for visual display
2. Custom filtering — Categorizing records based on traffic sources and user types
3. Behavior forms monitoring — in-depth analysis of various behaviors
4. Prioritizing friction — organization of records based on friction events
5. Data compliance — GDPR and CCPA compliance with US and European data centers

 

 

Crazy Egg

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
492,928	3	282	0.64	41.69%	52.89%	0.01%	2.21%	2.20%	0.98%

A favorite website session recording tool among education, lead, and mass-market businesses, Crazy Egg allows you to track and segment the journeys of specific types of customers, improving your lead generation strategies.

Here are the key features of Crazy Egg website session recording software:

• Filters to segment records by campaigns or user segments
• Visitor records (both new and returning)
• Dashboard of visualized data
• Advanced heatmap segmentation using 22 filters
• Annotations and notes to records

Microsoft Clarity

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
3,203,660	4	273	0.51	83.38%	14.57%	0.02%	0.84%	0.54%	0.66%

Microsoft Clarity typically caters to small and medium-sized businesses, such as startups, bloggers, and small eCommerce businesses. This session replay tool has a simple user interface and a set of various heatmaps.

Utilizing Microsoft Clarity click session recording software to understand users will provide the following benefits:

• Filtering and segmentation of session records
• Seamless integration with Google Analytics 360
• Detailed tracking of user behavior using informative heatmaps
• Offering comprehensive dashboards

Inspectlet

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
32,324	4	216	0.42	66.12%	27.07%	0.14%	2.35%	2.86%	1.45%

Inspectlet is an exclusive session replay tool with several unique features that set it apart in the digital world. To learn more about it, examine the major characteristics of the instrument:

1. Eye-tracking heatmaps: In addition to traditional click and scroll heatmaps, these heatmaps simulate where users’ eyes focus the most on a webpage.
2. Form analytics: Inspectlet tracks form completion or abandonment with field-level metrics.
3. Dynamic heatmaps: These heatmaps are specialized for dynamic or changing content on websites, even if the content changes after the page has loaded.
4. HTML element inspector: This unique tool allows users to examine specific HTML elements interactively within session recordings.
5. Advanced filtering and tagging: Users can filter and tag sessions based on various criteria, allowing for precise and tailored analysis.

 

Visual Website Optimizer (VWO)

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
498,128	4	214	0.55	55.43%	32.81%	0.11%	8.15%	2.51%	0.99%

VWO is primarily known as a conversion rate optimization platform that includes A/B testing, split URL testing, heatmaps, and session recordings.

With the professional mobile session replay tool of VWO, you can typically do the following:

• Record sessions on a single page or the entire website
• Use scheduling to record visits on specific days and times or until a particular number of visitors is recorded
• Use features to increase playback speed and skip pauses
• Annotate recordings with your observations
• Save recordings to your VWO account, or download them

Quantum Metric

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
73,989	6	384	0.53	56.58%	29.46%	0.27%	4.84%	7.06%	1.78%

Gain a holistic understanding of user behavior with Quantum Metric’s heatmap and session recording tool — an instrument that goes beyond simple playback to uncover the ‘what’ and ‘why’ behind user actions.

Here’s a list of its beneficial functions:

1. Quantum Metric collects comprehensive metadata, including user platform, API calls, and network details.
2. The session replay software will allow you to instantly collect analytics and quickly spot errors.
3. You can replay all sessions both on a computer and on a smartphone.
4. In addition, this solution allows for effortless integration with many analytical tools and platforms.

 

Contentsquare

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
307,008	7	279	0.49	60.64%	28.14%	0.00%	3.61%	5.68%	1.93%

Contentsquare offers a wide array of digital experience analytics solutions, including session replay capabilities. It can be your key to unlocking the full spectrum of user experiences.

What sets Contentsquare apart is its focus on sessions directly impacting crucial metrics. Be it checkout completions or contact form submissions, this tool precisely identifies site errors affecting performance, unraveling the ‘why’ behind these issues.

This session recording tool has several attractive perks, namely:

• Quick validation of Voice of Customer feedback
• Speedy bug resolution
• Improved site performance
• Cohesive team collaboration with a unified customer view
• Expert handling of JavaScript errors

LogRocket

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
3,703,025	2	81	0.78	19.04%	79.65%	0.04%	0.87%	0.10%	0.30%

As a powerhouse in the world of user session replay tools, LogRocket revolutionizes how we decode user behavior. The platform elevates the experience with insightful analytics, providing an integral view of user interactions to optimize UX.

Some standout features of LogRocket include:

• Session recordings
• Console logging
• Error and bug tracking
• Network performance monitoring
• Filtering options
• User feedback

Glassbox

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
58,545	2	67	0.6	34.16%	47.98%	0.07%	9.73%	4.20%	3.86%

Glassbox is a tool that breathes life into user session data, delivering high-definition session replay capabilities. It’s like a digital magnifying glass unveiling every intricate user interaction element in crystal clarity.

Here’s what Glassbox offers as a customer experience analytics platform for its clients:

• Riveting session replays for deep user behavior analysis
• Top-quality analytics of every click and scroll
• Real-time interactive visualizations
• Anomaly or irregularity detection

Plerdy

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Referral Traffic	Social Traffic	Mail Traffic
161,413	2	113	0.68	26.37%	70.14%	2.93%	0.03%	0.54%

Plerdy’s session recording software is for those looking to inspect website visitor behavior and enhance user experience (UX) with design and goal-oriented tactics. 

The solution ensures data privacy protection, complies with European data regulations, and offers detailed user behavior analysis across traffic channels.

Here is a list of Plerdy’s key functionalities:

• Video sessions for various website types like Angular, React, and Shopify
• Filters, sorting, and segmentation options
• Easy setup with continued sessions and detailed replay data
• Default settings for efficient use
• Useful for marketers, UX researchers, and CEOs alike
• Specific page selection and advanced settings

• Anonymized records for confidentiality
• Event tagging and video session tagging

OpenReplay

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
238,356	2	147	0.76	22.59%	67.74%	0.05%	7.96%	0.41%	1.25%

OpenReplay is a dynamic session replay platform that gives you a spectacular possibility — it allows you to self-host and control all your customer data. It’s a game-changer for developers, product managers, designers, and customer support teams seeking to enhance product experiences.

Here’s what you need to know about Open Replay:

• User session recordings will help better understand user interactions
• You can monitor the performance or slowdowns of the application
• The platform allows you to interact in real-time using chat, calls, or annotations
• Synchronizing server logs with session replays will provide more detailed information

LiveSession

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Referral Traffic
39,617	1	66	0.71	41.63%	54.45%	3.92%

LiveSession serves as an insightful session recording software and offers filtered sessions based on various criteria like location, device, browser, engagement score, etc. It also provides a WordPress plugin for integration, which can be convenient for UX designers, marketing experts, and customer support teams.

Here are some of the features the Live Session recording tool offers:

1. Always-on session recordings
2. Engagement score for every session
3. Professional user identification
4. Pinpointing problematic areas
5. Clickmaps and website heatmaps
6. Console logs elimination
7. Tracking of visitor paths

 

Heap

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
161,159	2	72	0.58	34.03%	60.55%	0.23%	1.61%	1.80%	1.80%

You can visualize your product through user eyes with Heap — a data-driven powerhouse capturing complete datasets. It uncovers the key moments in user experiences, transitioning effortlessly between discovery and analysis.

Here’s what to grasp:

1. The session replay solution offers improved search, collaboration, and privacy features.
2. Heap intelligently maps and searches for events and offers customizable privacy options.
3. With the help of the platform, you can explore user navigation and ways to update your products.
4. Additionally, pair feedback with replays to address performance issues and better understand visitors.

 

Zoho

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
51,030,182	12	1054	0.25	83.80%	10.18%	0.06%	2.55%	2.37%	1.03%

Zoho offers first-rate cloud-based applications for businesses, and one of them is called Zoho PageSense. This modern session recording tool includes replay capabilities to track and analyze user interactions on websites for optimization purposes.

The optimization of Zoho PageSense session recordings includes:

1. Pre-launch:

• Input website URL, exclude specific pages, and set visitor limit.
• Choose the audience type and add an optional cookie banner.
• Capture anonymized data only to ensure GDPR compliance.

1. Post-launch:

• Get access and review session recordings with advanced segmentation.
• Segment session replays by entry/exit page, pages visited, and achieved goals.
• Configure goals for automatic metric reporting.

Datadog

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
4,694,624	23	1403	0.28	75.41%	15.94%	0.24%	2.76%	3.23%	2.44%

Recognized as a leader in Application Performance Monitoring (APM) and Observability, Datadog provides pixel-perfect replays for visual troubleshooting, linking sessions to detected errors, and gaining insights into frontend actions, network calls, and performance metrics.

The key functionality of Datadog session recording software includes:

• Session replay tools
• Intuitive interface and dashboards
• Privacy priority
• Various heatmaps

Cux

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Mail Traffic
42,876	0	187	0.16	76.92%	17.50%	5.58%

CUX is a specialized session recording tool that leverages pre-analysis to transform frustrated users into satisfied customers. By combining session replay, heatmaps, and analytics, it totally enhances eCommerce and user behavior insights.

Here are several characteristics of the platform:

• Customer data analysis
• Efficient and diverse heatmaps
• Examination of UX and behavioral patterns
• Custom segmentation

SessionRewind

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Referral Traffic
4,928	2	141	0.37	42.81%	7.41%	49.78%

Session Rewind is an effective session recording tool that analyzes every click, scroll, or mouse movement — everything that can allow website owners and developers to study user interaction and solve optimization problems.

Session Rewind is a valuable asset for eCommerce, SaaS platforms, and consumer websites, offering deep insights into user visits. You can pinpoint playback sessions and even customize interactions to suit your needs with:

• Heatmaps
• Replays in high resolution
• Convenient timeline
• Easy search and filter functions

Marker

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Paid Referral Traffic	Referral Traffic	Social Traffic	Mail Traffic
132,511	5	239	0.57	47.35%	43.50%	2.96%	4.01%	0.92%	1.26%

Marker is a competent and advanced bug reporting and session replay software designed for agencies and project managers.

It’s more of a visual feedback and bug-tracking instrument used by teams collaborating on web projects, enabling teams to communicate efficiently about visual issues on sites or applications.

Marker lets you:

• Utilize session replay to understand user actions before their report.
• Capture comprehensive bug reports, including automatic environment details and console logs.
• Gather visual feedback with annotated screenshots while safeguarding sensitive information.
• Automatically sync every bug report with your preferred PM tool like Jira, GitHub, Trello, or Asana.

Fullview

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Referral Traffic
61,830	1	39	0.47	15.22%	73.65%	11.13%

Fullview session recording software enables businesses to swiftly address user issues and enhance experiences by recording sessions. It empowers product and support teams to pinpoint errors, focus on critical events, and eliminate manual bug reporting. Plus, it offers instant replays of user actions prior to support requests.

With Fullview, you can identify customers using your app and engage in co-browsing sessions. This multiplayer feature lets you navigate their app interface, highlighting and clicking page elements to create an interactive experience.

While currently integrating with Intercom, Fullview aims to expand its connections to include platforms like Zendesk, Slack, and Jira.

FullSession

Monthly Visits	Page Per Visit	Time On Site	Bounce Rate	Direct Traffic	Search Traffic	Referral Traffic
37,668	0	21	0.42	13.53%	86.36%	0.11%

FullSession is a progressive session recording software offering session replay, user feedback, and analytics in one platform. This SaaS suite equips businesses with tools to optimize their digital experiences by:

• Observing and analyzing client interactions via session replay, heatmaps, and mouse clicks
• Merging quantitative and qualitative insights from customers and visitors
• Monitoring user analytics across all stages of digital experience funnels

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Optimize Your Campaigns With the Best Session Recording Tools

 

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Frequently Asked Questions

What is session replay software?

Session recording software is like a digital camera for websites and apps. It captures and replays how users click, scroll, type, and move their mouse, giving businesses insights into how people use their sites or apps. This instrument helps you better understand user behavior, find issues, and improve the overall experience.

What are the benefits of session replay tools?

Session recordings propose at least five crucial advantages for comprehending customer behavior:

• 1. Observing client behavior to better understand them.
• 2. Conducting research on website element interactions.
• 3. Identifying obstacles or issues during these interactions.
• 4. Analyzing sessions of users who didn’t convert.
• 5. Providing support for design and optimization decisions.

What is the best session replay software?

There are so many options available, distinguished by various functions, prices, and attributes, that it would be more appropriate to single out the 5 best session recording software. Currently, the best customer recording and heatmap tools are:

• Lucky Orange
• Hotjar
• LogRocket
• SmartLook
• Plerdy