Here’s what it takes to convert a caller nowadays: the right information served at the right time before, during, and…
Learn how to implementing an AI-driven text-first strategy reshapes outbound call outreach and creates an inbound-style experience that resonates with…
Even now, with the rise of various chatbots, messaging apps, and AI assistants, over 60% of customers prefer to contact…
In a recent Dialpad study, almost 50% of companies with over $500M in revenue are confident that AI will improve…
Having overcome the pandemic-incurred decline in the workforce, the global call center market is expected to surge as a customer…
With good old phone calls topping the ranks of customer support and sales channels, immaculate call quality is the backbone…
The modern call center is a dynamic workplace that essentially depends on technology. Due to their role in answering consumer…
What solutions would the right cloud call center platform include?