Here’s what it takes to convert a caller nowadays: the right information served at the right time before, during, and…
Even now, with the rise of various chatbots, messaging apps, and AI assistants, over 60% of customers prefer to contact…
In a recent Dialpad study, almost 50% of companies with over $500M in revenue are confident that AI will improve…
Having overcome the pandemic-incurred decline in the workforce, the global call center market is expected to surge as a customer…
Many industries use cold calling scripts to promote and offer their products and services to potential customers. Businesses may tailor…
With good old phone calls topping the ranks of customer support and sales channels, immaculate call quality is the backbone…
Looking to capture call data and streamline your campaigns? Learn how IVR technology can help you elevate customer service and…